If you are not happy with your order you can return it. Our goal is 100% satisfaction for all our customers. Refunds need to be addressed within 30 days from the delivery date. As we offer a full refund or exchange. Customers are self-responsible for the return shipping fee and the shipping fee is not refundable.

RETURN conditions are:

• The product must be in its original packaging with the invoice or receipt.

• Refund or exchange is only for the unopened and unused products.

• We do not refund or exchange any product that is opened, used/gently tested or altered due to hygiene purposes.

• We will not accept any returns or exchanges when a product is purchased during a sale, promotion or with a discount code. It is its final sale.

• Please allow 7-15 business days for your return to be processed by EllyLash.

• Please allow 10-15 business days for the money to be refunded to your bank account. If you need further assistance, please email info@ellylash.com

If you wish to return your order, email us at info@ellylash.com with the subject line, Return order.

Damaged or Wrong Product

Feel free to contact us within 7 days from delivery if a product is damaged or sent wrong to you. We would consider all the issues; it will be resolved within 14 days from delivery date.

 

Cancellation policy for consumers in distance contracts

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods / the last goods.

To exercise your right of withdrawal, you must (EllyLash, Mr. N. Waziri, PO Box 710131, 22161 Hamburg, Phone: 015214760722, E-Mail: info@ellylash.com) by means of a clear statement (eg a letter sent by mail or E -Mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

– End of revocation –

Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. Likewise, there is no right of withdrawal for contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.

Special instructions for premature termination of the right of withdrawal
In the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, your right of revocation expires prematurely if the sealing of the goods has been removed after delivery. For contracts for the delivery of sound or video recordings or computer software in a sealed packaging, your right of withdrawal expires prematurely if the seal has been removed after delivery.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

– To EllyLash, PO Box 710131, 22161 Hamburg, E-Mail: info@ellylash.com:

– I / we (* ………………………………….) Hereby revoke the contract concluded by me / us (* …………………………………) the purchase of the following goods (* ………………………………… ..) / the provision of the following service (* ………………………………)
– Ordered on (* ………………………….) / Received on (* …………………………… ..)
– name of the consumer (s) …………………………….
– address of the consumer (s) ……………………………………
– Signature of the consumer (s) (only if notified on paper) – Date ……………