EllyLash ships all its products with DHL or Deutsche post which includes a tracking number. The shipping for our German customers will take 4-5 business days, for Europeans 6-8 business days and international might take a bit longer depending on your country.

The shipping throughout Germany costs is 3,99 Euro.
Throughout Europe and it costs 6,99 Euro.
Internationally shipping costs 10,99 Euro

We do ship internationally, however, EllyLash is not responsible for any custom or duty charges imposed by your country. Customers are self-responsible for any duties & taxes according to their country.

Contact us within 10 days if a package is considered lost or damaged. EllyLash does not have the responsibility for lost, stolen and damaged packages or any return packages due to an incorrect shipping address.

We are not responsible for the delivery delays due to weather, wrong addresses or incorrect contact information, mishandling by the carrier and any return packages due to wrong or incomplete addresses or return to sender. Customers are responsible for putting the correct shipping and billing address, in case you have entered the incorrect address, contact us as soon as possible for a change. We will consider the changes, but it is not guaranteed.

Weekends and holidays orders will be processed the next open business day.
During the holidays and after promotions, please allow up to 10 days for the order to process.

Faster shipping is available at additional cost if you wish a faster shipping contact us, info@ellylash.com

CANCELLATION

We will definitely consider order cancelation request, but it is not guaranteed. Once orders are placed, it is finalized. Unfortunately, we cannot change the product. After the product is dispatched, we will ship it as quickly as possible. We cannot cancel it after it is dispatched. Once you got the order confirmation email, we will process your order. There will be no cancellations after that. You may send them back after you received your item. We will surely refund it if the item is unopened and unused. In order to return your product, kindly check out our return policy.

Enjoy your shopping!